Support and training information
Avention Customer Success is dedicated to providing experienced resources, intuitive tools and world-class support to maximize your investment in our solutions. With your Avention subscription, the following services are available to all customers:
Registered Users Only
Contact Customer Support
Dedicated, experienced Global Support Professionals available 24 x 5 through online feedback, integrated live messaging, email or by phone:
UK: 0800 389 4265
Europe: +44 (0)207 382 8840
Asia Pacific: +91 124 4934709
Defined onboarding process gets you up and running quickly and facilitates user adoption throughout your entire organization:
- Welcome Communications
- Interactive Training & Business Review Meetings
- Helpful Tips & Tricks
- Access to “Self Service” Support Portal
- 24 x 5 Global Live Support Availability
Visit our training page for more information
Avention’s Support Portal provides a self-service resource for accessing the latest information when and how you need it – conveniently located in a single turnkey site easily accessed from your Avention product.
In addition to Training and User Guides, the Support Portal offers:
- Frequently-Asked-Questions (FAQs): Continually updated often-asked questions from the global Avention user community with timely responses from Avention Support Experts.
- “Tips and Tricks”: To ensure you stay up-to-date with exciting product changes, we offer an ever-growing list of articles authored by Avention’s Product Experts designed to help you maximize the value of your solution.
- Avention Community: Join our online community in which users such as yourself share best practices, participate in online dialogues, and learn from other members.
View days and times of regular maintenance and update windows.