Avention Customer Success is dedicated to providing experienced resources, intuitive tools and world-class support to maximize your investment in our solutions. With your Avention subscription, the following services are available to all customers:

Registered Users Only

Contact Customer Support

Dedicated, experienced Global Support Professionals available 24 x 5 through online feedback, integrated live messaging, email or by phone:

Email: support@avention.com
US: 1-800-433-0287
UK: 0800 389 4265
Europe: +44 (0)207 382 8840
Asia Pacific: +91 124 4934709

Onboarding

Defined onboarding process gets you up and running quickly and facilitates user adoption throughout your entire organization:

  • Welcome Communications
  • Interactive Training & Business Review Meetings
  • Helpful Tips & Tricks
  • Access to “Self Service” Support Portal
  • 24 x 5 Global Live Support Availability

Training

Visit our training page for more information

Support Portal

Avention’s Support Portal provides a self-service resource for accessing the latest information when and how you need it – conveniently located in a single turnkey site easily accessed from your Avention product.

In addition to Training and User Guides, the Support Portal offers:

  • Frequently-Asked-Questions (FAQs): Continually updated often-asked questions from the global Avention user community with timely responses from Avention Support Experts.
  • “Tips and Tricks”: To ensure you stay up-to-date with exciting product changes, we offer an ever-growing list of articles authored by Avention’s Product Experts designed to help you maximize the value of your solution.
  • Avention Community: Join our online community in which users such as yourself share best practices, participate in online dialogues, and learn from other members.

Maintenance Windows

View days and times of regular maintenance and update windows.